FAQ Registrations

Here you can find answers to the most frequently asked questions about registration. If you cannot find what you are looking for, or if you have any other concerns about registering for the 32nd Annual EAU Congress, please contact the EAU Registrations Department.

How can I register for the 32nd Annual EAU Congress?
Only online registrations will be accepted for the 32nd Annual EAU Congress. Register with a personal MyEAU account at http://registrations.uroweb.org.

Why do I need to sign up (create a MyEAU account)?
You need to sign up using your own private or business address details and your own email address in order to receive your registration confirmation and invoice. Once you have done this, you can start the online registration process. If you sign up using other details then yours, we are not able to process your registration.

I am an EAU Member. While making an online registration, I was notified that my membership fees are due. What should I do?
To qualify for the EAU member registration fee you need to have paid your membership fees up to and including 2017. Please contact the Membership Department of the EAU before proceeding with your congress registration.

I would like to register a group of delegates, what information do I provide?
We require the following details for each participant:

  1. First name and family name
  2. Home or business address
  3. E-mail address

IMPORTANT: Please note that the address details cannot be the same for all delegates. If the information provided is incomplete, redundant or incorrectly filled, your registration will not be processed.

Are there any reduced fees? 
Yes. We offer reductions to all EAU members. If you wish to know more or apply for an EAU membership, please visit the official EAU website.

Are lunches, coffee breaks and/or dinners included in the registration fee?
No, the registration fee does not include lunches, coffee breaks or dinners.

Can I cancel my registration for the 32nd Annual EAU Congress?
Yes. Please inform your contact person or send an email to the EAU Registrations Department that you want to cancel your registration. For more information about cancellation fees and conditions, click here.

How can I register for an ESU course if my online registration is already completed?
Please inform your contact person or send an e-mail to the EAU Registrations Department. In your e-mail, please include your contact details and which course you want to register for. The ESU course (if still available) will be included in your registration by the registration staff and a new invoice will be sent to you by e-mail.

Which VAT percentage is applicable for my registration?
Participants in the 32nd Annual EAU Congress will be charged with 20% VAT.

Can I add more delegates after the registration has already been finalised?
Yes. If you want to add more delegates to a finalised registration, please click here to send us an e-mail.

Can I make a name change to my registration?
Yes. If you want to change a name in a finalised registration, please click here to send us an e-mail.

How can I register an accompanying person?
Due to changes in the pharmaceutical industry code of conduct, we are no longer able to propose access to our congresses for accompanying persons. The congresses are only accessible to certified healthcare professionals, associated press, industry representatives and other stakeholders in the science, management and prevention of urology.

What are the opening hours of the registration desk?
Thursday 23 March: From 08.00 to 20.00
Friday 24 March: From 07.30 to 20.00
Saturday 25 March until Tuesday 28 March: During congress hours

Does an exhibitor badge give me access to the industry sessions?
Yes. An exhibitor can go to all industry sessions during the Annual EAU Congress.

What if I lose or forgot my badge onsite?
The Congress badge is the only official proof of registration. Delegates are not granted access to the Congress without a valid badge.
If the badge is lost, a new one can be printed at the Support Desks at a fee of €100.
If the badge is forgotten, the EAU will reprint the badge upon receipt of a credit card guarantee. When the original badge is returned to the Support Desk within 1 day, the €100 fee will be waived and the credit card will not be charged.

How can I contact the registration department after registration is closed?
After online registration closes (on 6 March) you can e-mail your request for registration or change an existing registration. We will try our utmost to register you in advance, but cannot guarantee pre-registration at this point.

What are the terms & conditions?
Please download here the terms & conditions for the 32nd Annual EAU Congress.